Udreo Driver is committed to protecting its visitors‟ and Users‟ privacy. The following Privacy
process and how we may use that information to better serve visitors and Users while using our
website www.Udreo.com (the „Website‟) our mobile customer application (the „App‟) and our
on-demand services (collectively the “Service”). Please review the following carefully so that
you understand our privacy practices.
“User” means a person who has signed up and is registered with Udreo Inc. for the use or
potential use of the Service.
“Partner” means the party having sole responsibility for the driving transportation service.
“Driver” means the person who is an employee or business partner of, or otherwise retained by
the Partner and who provides the ride to the User.
„Vehicle‟ means a vehicle that is owned and/or used by a Partner to provide the ride or to provide
CHILDREN UNDER THE AGE OF 18
Udreo Pty Ltd. cares about the safety of children. Because the Service is not directed towards
children under 18, they are not allowed to register with or use the Service or provide personal
data. We do not knowingly collect personal information from anyone under the age of 18. If we
discover that we have collected personal information from a child under 18, we will delete that
- FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?
3.1 TECHNICAL AND FUNCTIONAL MANAGEMENT OF THE WEBSITE AND APP
When you visit our Website, our website administrator‟s process technical data such as your IP
address, visited WebPages, the internet browser you use, your previous/next visited websites and
the duration of a visit/session to enable us to deliver the functionalities of the Website. In
addition, in certain instances, the browser may prompt you for your geo-location to allow us to
provide you with an enhanced experience. With this technical data, our website administrators
can manage the Website, for instance by resolving technical difficulties or improving the
accessibility of certain parts of the Website. This way, we ensure that you can (continue to) find
the information on the Website in a quick and simple manner.
MAC- address, and information about the manufacturer, model, and operating system of your
mobile device. We use this data to enable us to deliver the functionalities of the App, resolve
technical difficulties, and provide you with the correct and most up to date version of the App
and to improve the function of the App.
3.2 CUSTOMER SERVICE
When you register as a User, we will collect your name, email address, country, language,
password, mobile phone number, IP-address, MAC-address, and your credit card number, expiry
date and security code.
We will use your contact details to send you a welcoming email to verify your username and
password, to communicate with you in response to your inquiries, and to send you service
related announcements, for instance, if our Service is temporarily suspended for maintenance.
We will use your registration information to create and manage your Udreo account. We may
deactivate your account if we suspect that you use our App to commit fraudulent or illegal acts
3.3 ENHANCING YOUR Udreo EXPERIENCE
When you use the App through your mobile device, and only if you have consented thereto, we
will track your geo-location information, on a real-time basis only. We use this information to
allow you to view the Drivers in your area that are close to your location, set your pick up
location and send it to the requested Driver, and see the requested Driver approaching on a map
in real time. We may also use this real-time geo-location information to address user or driver
support, technical, or business issues that may arise in the course of your use of the App. If you
contact Udreo customer service while on a ride, and it is necessary to use your real-time geo
location information to address your question, our support personnel will seek your consent
before consulting your real-time geo-location. In addition, your choice to use some of the
features of the App during the ride, for example, „Share my Ride‟ will allow you to share your
geo-location information with those persons with whom you choose to share such information.
You can also decide to share your estimated time of arrival (ETA) with one of your contacts. In
that case the App will automatically send your contact a one-time text message from your
contact list informing him or her of your ETA.
If you do not consent to the tracking of your geo-location, you will still be able to use the basic
features of the App. You may at any time withdraw your consent in your Udreo account. Further,
you can turn the geo-location tracking off at the device level, also temporarily. Your mobile
device informs you when geo-location is tracked by displaying the GPS arrow icon.
If you are traveling in a vehicle, we will collect the Driver‟s geo-location information from the
Driver‟s mobile device. Because you are traveling in the Vehicle, this means we will also
indirectly collect your location information. This information is necessary to calculate your fare, send you a receipt showing the route of the ride, allow you to view your trip history in your
Udreo account, and handle complaints from you or Drivers. We will also use the Driver‟s geo
location information in an anatomized and aggregated form in order to generate statistical
information and management information and to provide you with increased App functionality.
when you request transportation via your use of the App, we provide your first name or last name
to the Driver/Partner who accepts your request for transportation so that the Driver may contact
and find you.
if you choose to upload a photo to your Udreo Inc. account, your photo will be viewable by the
Driver who is picking you up so that the Driver is able to verify your identity. You may remove
or replace your photo at any time by logging into your account on the Website.
TELEPHONE NUMBER AND PUSH NOTIFICATIONS
If you have requested a ride through the Website or the App, from the time that your ride request
is accepted by the Driver, until you reach your destination, you and the Driver will have the
ability to contact each other, via the mobile phone used to request the ride. During that time and
only if you have consented we will send you push notifications to your mobile phone to let you
know if the Driver is on his way to your location and again when he has arrived at your location.
To send you push notifications we will process your telephone number. If you do not want to
receive push notifications you can always withdraw your consent by changing your settings via
the settings page of your mobile telephone.
3.4 PROCESSING PAYMENTS
When you register as a User, your credit card information is provided to our payment processing
provider www.payfast.co.za in order to process payments for your requests or rides. Udreo Inc.
itself only collects the first six (the BIN numbers) and the last four digits of your credit card
number, the expiration number and your zip code. We use this information to prevent fraud.
Udreo may use your contact details to send you general updates regarding Udreo Inc. news,
special offers and promotions. You may at all times opt-out of receiving these updates.
3.6 GENERATING MANAGEMENT INFORMATION AND STATISTICAL DATA
Udreo uses your personal data in an anonymized and aggregated form to closely monitor which
features of the Service are used most, to analyze usage patterns and to determine where we
should offer or focus our Service. We may share this information with third parties for industry
analysis and statistics.
3.7 ADMINISTRATING JOB APPLICATIONSIf you wish to apply for a job on our Website we will collect personal information such as your
name, email address, phone number and additional information such as resume and gender. We
use the information collected within this area of the Website to register and process your
application, to determine your qualifications for the position for which you have applied and to
If you choose to use our referral feature in the App to tell a friend about our Service, you will be
prompted to enter your friend‟s email address or mobile phone number or log into your preferred
social network. If you elect to refer a friend, we will automatically populate a message for you to
send to your friend inviting him or her to try the Service on your behalf, however the actual
message will be sent via your mobile device or social network and you will be able to edit the
final message before you send it. We do not store your friend‟s data.
3.9 ADMINISTRATING PUBLIC FORUMS
The Website and the App may offer publicly accessible blogs and community forums. We will
use your personal data such as your name, email address, the messages or content you choose to
post to administrate and provide you with these services. You should be aware that any
information you provide in these areas may be read, collected, and used by others who access
them. To request removal of your personal information from our blog or community forum,
please contact us at [email protected]
- OUR DISCLOSURE OF YOUR INFORMATION
We may employ third party companies and individuals to facilitate or provide the Service on our
behalf, to process payment, provide customer support, provide geo-location information to our
Drivers, to host our job application form, to perform Website-related services (e.g., without
limitation, maintenance services, database management, web analytics and improvement of the
Website‟s features) or to assist us in analyzing how our Service is used. These third parties have
access to your personal information only to perform these tasks on our behalf and are
contractually bound not to disclose or use it for any other purpose.
Udreo will disclose your personal data to the extent that this is legally required, or necessary for
the establishment, exercise or defense of legal claims and legal process; or in the event of an
emergency pertaining to your health and/or safety.
- YOUR RIGHTS
As a user, you have the right to information regarding your personal account, including
information that you‟ve provided to us and information regarding each ride requested via the
App. You may at any time request correction or erasure of your personal data, and object to any
processing of your personal data by emailing us at [email protected] . We will respond to
your access and/or correction request within four weeks. You may also amend your personal
details and withdraw any given consent using your Udreo Inc. account.6. RETENTION
until you cancel your Udreo account, or until your Udreo Inc. account has been inactive for a
year. If you wish to cancel your Udreo Inc. account or request that we no longer use your
information to provide you services, please contact us at [email protected] Upon expiry of
the one year period of inactivity, we will alert you and give you two weeks to re-activate your
Udreo Inc. account or retrieve any personal information you want to keep. After deletion of your
account we will anonymize your data, unless these data are necessary to comply with a legal
obligation or resolve disputes.
Udreo has taken appropriate technical and organizational security measures against loss or
unlawful processing of your personal data. To this purpose, your personal data are securely
stored within our database, and we use standard, industry-wide, commercially reasonable
security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as
physical safeguards of the locations where data are stored.
However, as effective as encryption technology is, no security system is impenetrable. We
cannot guarantee the security of our database, nor can we guarantee that information you supply
won‟t be intercepted while being transmitted to us over the Internet. Any transmission of
information by you to Udreo Inc. is at your own risk. We recommend that you do not disclose
your password to anyone.
The Website uses “cookies”. A cookie is a small text file that we place on your computer or
mobile device to enable various features of the Website. You can change your cookie settings to
accept or not accept cookies in your browser settings.
THE WEBSITE USES THE FOLLOWING COOKIE CATEGORIES:
Website, such as recalling your recent actions on the Website or remembering your Website
settings. If you have cookies disabled in your browser, these cookies will be blocked. Non
essential: Udreo Inc. uses Google Analytics‟ cookies. If you have cookies disabled in your
browser, these cookies will be blocked. Google Analytics is a web analysis service that is offered
give Udreo Inc. an insight in the way Users use the Website. You can find more information on
Google Analytics here.
We may update this privacy statement to reflect changes to our information practices. If we make
any material changes we will notify you by email and by means of a notice on the Website prior
to the change becoming effective. We encourage you to periodically review this page for the
latest information on our privacy practices.